Contact/Call Center Software

Description

Raahi Solutions partnered with HoduCC to deliver exceptional customer service with powerful technology to make every support interaction proactive.

• Predictive Dialer – Let the dialer place calls for agents. Hodusoft’s outbound call center software efficiently places calls to the customers so that agents can focus on assisting customers in a better way.
• Preview Dialer – Review customer’s details with our call center’s preview dialer before communicating with the clients. Preview dialer displays the details about customers that assists in delivering improved services.
• Progressive Dialer – Make calls that increase customer outreach. Our call center’s progressive dialer only connects calls with the customer once the agent answers the call.
• Auto-Dialer – Take advantage of auto dialer for enhanced operational efficiency. HoduCC – call center software offers an auto dialer that helps in promoting agent’s productivity.
• Call Recording – An advanced voice connectivity product, that assures the best quality voice experience and reliable services.
• Multi-level IVR – A time-saver alternative to connect customers to the right agent. The call center software offers flexible, customized voice menus.
• Real-Time Analytics & Reports : Monitor and analyze agent performance to boost productivity. HoduSoft’s call center software offers various custom reports.